Richmond Rehab
Communication Toolkit
Communication Strategy Library
Scripts and frameworks for navigating patient conversations with confidence. Tap any card to explore the full strategy.
Clinical Uncertainty
Care Planning
Between Appointments
Building Rapport
Difficult Conversations
Patient Barriers
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Strategies
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Delivery Skills Practice
Knowing what to say is half the job. How you say it — your tone, pace, body language, and word choices — is what builds confidence and compliance. Use the checklist to assess yourself, then practice with a scenario.
Self-assessment checklist
Scenario practice
Read the patient prompt, formulate your response — say it out loud or write it — then reveal the model answer and score yourself honestly. Recording yourself and watching it back is the fastest way to improve.