Who is the TAC?

If you've been injured in a transport accident, the TAC is a Victorian Government-owned organisation who is there to support you.  The funds the TAC needs to perform the roles of road safety promotion and road trauma support come from payments made by Victorian motor vehicle registration fees.


What To Do If You've been in An Accident & Need To Make A Claim?

If you've been injured in an accident, call the TAC on 1300 654 329 to lodge a claim.

A trained TAC staff member will ask questions about your accident and explain what entitlements you may have and gather the information needed to start the claim process.  Please note that you must report your transport accident to the police (if they did not attend the scene).  When you call the TAC, you will need the following information:

  • Accident details - location, circumstances and injuries
  • Details of the vehicles involved including other occupants and registration and registration numbers
  • Details of persons who witnessed the accident (if any)
  • Names of police who attended the accident/took report and the name of their station
  • If police did not attend the scene of the accident, please note:
    • the date it was reported to police
    • police officer's name
    • the police station
  • Employment/income details if you have had time off work due to the accident in order to assess your eligibility for loss of earnings benefits
  • Bank details

The information you provide will be used to assess your claim.  You will be sent a Claim for Compensation Summary which summarises the information you have provided the TAC.  In addition you will provided a TAC claim number.


What Is The Medical Excess?

The medical excess is the cost of medical treatment outside of hospital, such as a visit to your physio, for which you may be responsible.  To find out if the medical excess applies to you, please refer to the following medical excess chart.  If the medical excess applies, the first $623 of your treatment costs applies to you or may be meet by claiming through Medicare or your private health insurer.  Read More...


What Services Can The TAC Fund?

Hospital Services

- the TAC can pay for treatment at a public, private or rehabilitation hospital.

Pharmacy Items

- the TAC can pay for treatment at a public, private or rehabilitation hospital.

Dental Services

- if your teeth were damaged in the accident, the TAC will pay for you to have them restored.

Rehabilitation & Disability Services

- for example, a return-to-work program

Ambulance Services

- for example, the TAC can pay for transport from the accident scene to hospital and, where required, from one hospital to another.


- for example, visits to your family doctor and specialist doctor.

Therapy Services

- for example, physiotherapy, chiropractic, podiatry, optometry, osteopathy, and psychology.

Nursing Services

- for example, home visits after you are discharged from hospital.


- the TAC can pay for the hire or purchase of equipment that your health professional recommends for your accident injury, for example, crutches.

What To Expect From Your Physiotherapist

Your physiotherapist often plays a major role in the management of your accident relates injury.  It is an expectation of the TAC that your physio works alongside other healthcare professionals with the common goal of optimising your recovery.  Working with the 'Early Intervention Physiotherapy Framework' your physio will aim to complete a Treatment Notification Plan (TPN) during your first visit.  This plan evaluates your current work status, areas that are injured, what are the goals that you and your therapist developed for your recovery, specific measures used to monitor your improvements, and what is the anticipated number of services required for your treatment.  

Often people associate the role of the physiotherapist to one that has them having all the answers to a patients problem and the magic touch to make them better.  Though physio's often have great skills in treating injuries, evidence shows that a collaboration between the therapist and patient, along with self-management strategies create the most favourable long-term outcomes.  These strategies give the patient the tools to maintain their injuries throughout their life, and reduces the dependency on physiotherapy (or other services) to provide passive management solutions.